Privacy Policy

Clear Flow Drain Cleaning (“we,” “us,” “our,” or “the Company”) operates the website located at draincleaningsummerville.com (the “Site”) and provides drain cleaning, drain repair, and drain replacement services in Summerville, South Carolina and the surrounding area (the “Services”). This Privacy Policy describes how we collect, use, disclose, and protect information when you visit our Site, contact us, or use our Services.

By using this Site or contacting us, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use this Site.

1. Information We Collect

1.1 Information You Provide Directly

When you contact us through a form on this Site, by phone, by email, or in person, we may collect:

• Your full name
• Phone number
• Email address
• Service or billing address
• Details about the drain, sewer, or plumbing issue you are contacting us about
• Preferred contact method or appointment times
• Any additional information you choose to share with us, such as photos of a problem or notes about a property

1.2 Information Collected Automatically

When you visit our Site, certain information may be collected automatically through your browser or device, including your IP address, browser type and version, device type, operating system, referring website, pages visited, time spent on pages, and the date and time of your visit.

We use standard analytical tools, such as Google Analytics and Google Tag Manager, to analyze traffic trends, gather aggregate demographic data, and enhance website navigation. These tools collect non-personally identifiable usage statistics that assist us in improving user experience.

1.3 Cookies and Similar Technologies

Our Site uses cookies and similar tracking technologies to ensure essential site functionality, understand visitor preferences, and optimize user experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some features of our Site may not function as intended.

1.4 Information From Service Calls

When we perform a service at your property, we may retain records related to the work performed, including the nature of the problem, the diagnosis, the method used, and any recommendations made, for our own business and warranty records.

2. How We Use Your Information

We use the information we collect for purposes including:

• Responding to inquiries and service requests
• Scheduling, confirming, and rescheduling appointments
• Providing quotes and invoices
• Performing the Services you have requested
• Following up regarding completed work or ongoing issues
• Maintaining business, financial, and service records
• Improving our Site, Services, and customer communication
• Complying with legal obligations

We do not sell your personal information to third parties.

3. How We Share Information

We may share your information with:

3.1 Service Providers

Third parties that help us operate our business, which may include website hosting providers, scheduling or customer management software, payment processors, and communication tools such as email or SMS providers. These third parties are authorized to use your personal information only as necessary to provide these services to us.

3.2 Legal and Safety Reasons

We may disclose information if required to do so by law, in response to valid legal process, or if we believe disclosure is necessary to protect our rights, property, or safety, or that of others.

3.3 Business Transfers

If the Company is involved in a merger, acquisition, or sale of assets, customer information may be transferred as part of that transaction, subject to standard confidentiality protections.

We do not share your information with third parties for their own independent marketing purposes without your consent.

4. Data Security

We take reasonable steps to protect the information we collect from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including providing Services, maintaining business and warranty records, and complying with legal, accounting, or reporting obligations. When information is no longer needed, we take reasonable steps to delete or anonymize it.

6. Your Rights and Choices

Depending on your location, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information, subject to legal or business record-keeping requirements
• Opt out of marketing communications at any time
• Request a copy of the information we have collected about you

To exercise any of these rights, contact us using the information at the bottom of this page.

6.1 California Residents

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with specific rights regarding your personal information, including the right to know what personal information we collect, the right to request deletion, and the right not to be discriminated against for exercising these rights. We do not sell or share personal information as defined under California law.

6.2 Do Not Track Signals

Our Site does not currently respond to “Do Not Track” browser signals.

7. Marketing Communications

If you provide your phone number or email address, we may contact you regarding your service request, appointment, or completed work. We may also send occasional updates or promotional information if you have opted in to receive them. You may opt out of marketing communications at any time by contacting us directly or using the unsubscribe option provided in the communication.

If you opt in to receive SMS text updates regarding appointments or service notices, standard message and data rates may apply. You can reply STOP at any time to unsubscribe from SMS messaging.

8. Third-Party Links

Our Site may contain links to third-party websites, such as local government resources referenced in our informational content. We are not responsible for the privacy practices or content of those external sites, and we encourage you to review their privacy policies separately.

9. Children’s Privacy

This Site is not directed at children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 13, we will take steps to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The “Last Updated” date at the top of this page reflects the most recent revision. Continued use of the Site after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at: